Help Literacy Hub

How to support a loved one through a crisis

AUTHOR: Nikki Lovell

Supporting a loved one through a crisis can be challenging, but with empathy and practical assistance, you can make a difference. In this guide, we provide suggestions for how to effectively support your loved one during their time of need.

Respect their experience

Remember that going through a crisis is a deeply personal experience, unique to the person going through it. Respect and acknowledge that your loved one’s experience is their own and avoid imposing your own expectations or judgments upon them. Follow their lead in navigating their emotions.

Stay present

Instead of dwelling on the past or trying to offer hopeful predictions for the future, stay present. Acknowledge their pain and validate their emotions. Avoid using generalised platitudes or making assumptions about the situation. It’s also generally unhelpful offering advice or trying to find solutions unless they ask you for it. Instead stick to the truth: “This is hard. I’m here.”

Be the go-to person

Shield your loved one from overwhelming external pressures and well-wishers by acting as a designated point person. Help relay information and organise support from people who want to help, reducing the burden on your loved one during this time. The Gather My Crew app is an effective tool to help you do this. You can use the app to co-ordinate support, as well as provide updates and communicate with your loved one’s network. Find out about the app here.

Make specific offers of help

Avoid saying “Let me know if I can help”. A person in crisis does not have the energy or capacity to identify a need, think about who can fulfill it and then reach out. So be proactive. Identify specific tasks or needs you can fulfill, and then make a concrete offer of help. For instance, “I’ll drop off dinner on Wednesday.”

Offer to do the reoccurring things

Even in a crisis, all the normal activity of running a household is still required. For someone in need, this can quickly become overwhelming. Reduce this burden by offering to take care of a recurring task, such as taking out the bins, bringing in the mail or the weekly grocery shop. Try this, “I normally do my weekly shop on Monday. How about I pick up your groceries then too and drop them off on my way home?

Offer to do the hard stuff – with them

If there are practical tasks that need attention, such as making funeral arrangements or sorting through personal belongings, offer your assistance and follow through with your commitments. Be present and supportive during these challenging tasks, without necessarily needing to say anything.

Create your own support system

Supporting someone through a difficult time can take its toll. Your loved one’s focus and energy are going to be primarily directed toward their own experience. They won’t have the capacity to engage in your relationship the way they ordinarily would so seek out your people. These are the people you can lean on and share the emotional and practical struggles your experience.

Adapt these steps to your loved one’s specific needs and preferences. Your ability to stand by them, listen attentively, be present, and provide concrete help, will make more difference that words can say.

More tools and resources


Download the app right now

Our app has made it easy for thousands of Australians to ask for and coordinate help during tough times.

Hi there! Thanks for popping by. Stay part of our community- follow us on social media & subscribe to our newsletter.

Gather My Crew
  • Hidden
  • Hidden

Download the Gather My Crew App

Our app is now available on android and iPhone devices. Visit the GooglePlay Store or AppStore to download the new app!

New users

Learn how to can utilise our technology and resources to provide support that truly makes a difference.

Existing users

Transfer your Crew over to the new app for a better user experience, if you would like to keep using the existing web app – you can.