Every now and then, we all need a little help

When that person is somebody we care about, we’re eager to lend a hand. If that’s you, our app and Help Literacy resources can offer new ways to provide meaningful support.

We want to help, but don’t know what to do

Seeing someone that’s important to us experience illness, an accident, a death, relationship breakdowns or similar can be heartbreaking. We want to help, but our thoughts can get in the way.

Fears and misconceptions are just that. And with the right tools and resources, we’ll show you how to overcome these concerns.

It’s our goal to normalise the act of helping and to empower the community to care for others.

The right help at the right time makes all the difference

We have a free app that can be used to coordinate the support of friends and family (‘crew’) for someone in crisis.

The app can be managed by the person in crisis or by someone they nominate (we call this the ‘App Captain’). As the Captain, you’re willing to manage support for your loved one. You can also use the app as a communication tool for the crew.

How an App Captain helps

It’s common to feel overwhelmed during hardship. This is the reason why 80% of users enlist a family member or close friend to help set up the app.

Gather your Crew

Invite people to join your Crew. Think of friends, family and anyone who’s offered to help. You can use mobile numbers or phone contacts to send an SMS invite.

Identify help opportunities

If the person you’re assisting is overwhelmed, it’s likely they’ll struggle to think of what others should do to help. Our handy 1 minute questionnaire can make it a little easier. We’ll use the answers to build a list of common help requests, all saved in the Help List.

Shared calendar

The description, date and time for new tasks will be added to the shared calendar and published task list.

Create tasks

To request help, create a task. You can start with a suggestion from the Help List. Or create your own.

“Wednesday is my day off. So I’d be more than happy to walk the dog.”

“I’ll take Anna’s kids with mine to school. Easy since they’re so close by”

Many hands make light work

Using our innovative platform, thousands of everyday people have worked together to support one another. Building a community of kindness to provide sustainable support that meets the needs of those they care about.

Join a Crew

A friend or family member (the App Captain) has told you about Gather My Crew. They have set up a Crew for someone close to you.

Accept invitation

To join their Crew, you must first receive an SMS invitation. To accept, download the app and create an account.

Help is requested by tasks

The App Captain and the person receiving support request help by adding tasks. They add the date, time and description of what’s required.

Shared calendar

Crew Members can see and accept tasks using the shared calendar. You can easily choose jobs that suit your expertise and schedule.

Crew Members are notified

You’ll be notified through the app when new tasks are created or if tasks have been updated.

“Wednesday is my day off. So I’d be more than happy to walk the dog.”

“I’ll take Anna’s kids with mine to school. Easy since they’re so close by”

Many hands make light work

How to use the app

If you find it hard to offer help, you’re not alone.

Even when it’s someone we care about, we still have fears, concerns and hesitation when we want to offer help. But if these feelings aren’t managed, they can stop people from receiving the care and support they need.

It is important to remember that offering help is a skill. Like most life skills, it can take practice before it feels natural.

Doing a favour is one thing. But the majority of us are not used to providing essential support. And the unknown is scary.

Through education, information and tools, anyone can overcome the discomfort around helping others or fears about saying the ‘wrong’ thing. Access these resources yourself at our Help Literacy Hub.

Real stories, from real people

Amanda set up a support crew, Fiona joined a support crew and Madeleine recommends Gather My Crew to her patients.

Amanda, Fiona and Madeleine share their stories

When her friend’s little toddler was diagnosed with cancer, Amanda set up a support crew to help get the family through. Hear her talk about the benefits of using Gather My Crew to support her friend.

Amanda’s story

His wife had some mental health issues that meant her ability to care for their children when under stress was unpredictable.

Josh’s story

At the age of 40, Kat was diagnosed with breast cancer. She needed the help of her ‘support crew’ to get through treatment and recovery.

Kat’s Story

When Merran had a serious car accident, her daughter was able to set up a support crew to coordinate help for her at home – even while living interstate.

Merran’s Story

Fiona was part of a support crew for her friend Jodie. Hear her talk about what it was like to use Gather My Crew to help Jodie during this time.

Fiona’s story

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Help Technology

Help Resources

Get Started

Help Technology

Help Resources

Donate

Help Tools and Resources

Referral Partners

Donate

Our crew

Our partners

Connect with us

Offer your support

Partner with us

Get in touch

Every now and then, we all need a little help

We want to help, but don’t know what to do

The right help at the right time makes all the difference

How an App Captain helps

Gather your Crew

Identify help opportunities

Shared calendar

Create tasks

Many hands make light work

How to use the app

If you find it hard to offer help, you’re not alone.

Real stories, from real people

Make an impact and ensure every Australian is supported through life's most difficult times.

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