- Get Help
Our vision is to provide all Australians with the tools they need to get the right help at the right time.
- Give Help
Learn about our app and resources so you can provide the right help at the right time.
- For Professionals
We have created a range of free Help Technology and Help Literacy resources for you to share
Help Tools and Resources
Resources to share with the people you work with
Help the people you work with by sharing our tools and resources as a referral partner
Connect With Us
We’re available to visit your workplace or conduct an information session.
- About Us
We’re changing how people offer and ask for help with innovative technology and help literacy resources.
- Support Us
It is thanks to our partners that we can provide our help technology and help literacy resources free to all Australians
Every now and then, we all need a little help
When that person is somebody we care about, we’re eager to lend a hand. If that’s you, our app and Help Literacy resources can offer new ways to provide meaningful support.
We want to help, but don’t know what to do
Seeing someone that’s important to us experience illness, an accident, a death, relationship breakdowns or similar can be heartbreaking. We want to help, but our thoughts can get in the way.
Fears and misconceptions are just that. And with the right tools and resources, we’ll show you how to overcome these concerns.
It’s our goal to normalise the act of helping and to empower the community to care for others.
The right help at the right time makes all the difference
We have a free app that can be used to coordinate the support of friends and family (‘crew’) for someone in crisis.
The app can be managed by the person in crisis or by someone they nominate (we call this the ‘App Captain’). As the Captain, you’re willing to manage support for your loved one. You can also use the app as a communication tool for the crew.
How an App Captain helps
It’s common to feel overwhelmed during hardship. This is the reason why 80% of users enlist a family member or close friend to help set up the app.
Gather your Crew
Invite people to join your Crew. Think of friends, family and anyone who’s offered to help. You can use mobile numbers or phone contacts to send an SMS invite.
Identify help opportunities
If the person you’re assisting is overwhelmed, it’s likely they’ll struggle to think of what others should do to help. Our handy 1 minute questionnaire can make it a little easier. We’ll use the answers to build a list of common help requests, all saved in the Help List.
The description, date and time for new tasks will be added to the shared calendar and published task list.
To request help, create a task. You can start with a suggestion from the Help List. Or create your own.
“Wednesday is my day off. So I’d be more than happy to walk the dog.”
“I’ll take Anna’s kids with mine to school. Easy since they’re so close by”
Many hands make light work
Using our innovative platform, thousands of everyday people have worked together to support one another. Building a community of kindness to provide sustainable support that meets the needs of those they care about.
How to use the app
If you find it hard to offer help, you’re not alone.
Even when it’s someone we care about, we still have fears, concerns and hesitation when we want to offer help. But if these feelings aren’t managed, they can stop people from receiving the care and support they need.
It is important to remember that offering help is a skill. Like most life skills, it can take practice before it feels natural.
Doing a favour is one thing. But the majority of us are not used to providing essential support. And the unknown is scary.
Through education, information and tools, anyone can overcome the discomfort around helping others or fears about saying the ‘wrong’ thing. Access these resources yourself at our Help Literacy Hub.