Here to help
App Support
GETTING SET UP
Common questions about our technology
Needing help starting a Crew, joining a Crew or using our app technology? Explore all our FAQ topics below.
How do I get started?
Download the app from App Store or Google Play and follow the prompts
How do I create a Crew?
Once you have downloaded the app and set up your account, you can create your Crew. This involves naming your Crew, providing some detail about why the Crew is needed, and uploading a photo if you wish.
How do I ask for help?
Your help needs are created in the app as 'tasks'. Once you have entered in the details of each task, it is visible to your Crew Members who can click to accept and help out.
Who should I invite as a Crew Member?
Anyone can be part of your Crew. We encourage you to think broadly about your network. People will surprise you. So don't forget about your neighbours, parents in your child's class, your work colleagues, your faith group or sporting club.
Can I have more than one administrator?
Yes. Click on the name of the Crew Member you wish to make an administrator. Change their role to 'Administrator'.
Can I select people to do certain tasks?
You can select Crew Members to be your 'inner circle'. You can then allocate tasks to this group only (when entering task details). To create your inner circle, click on the name of the Crew Member and change their role.
How do I edit Crew details?
1. Click on Home or Network tab along the bottom of your screen
2. Click the pencil icon to the right of the profile picture
3. Edit details
4. Save changes
How do I create a task?
1. Go on Plan tab along the bottom of your screen
2. Click on + icon in the bottom right corner
3. Click to add a task
4. Choose a task from your list or create a custom task
4. Enter task details
5. Save
How do I add tasks to my default list?
- Click on Home tab
- Click on the Care Needs box to the bottom left of the profile picture.
- Click 'edit care needs'
- Select the changes
- Save changes
What does 'inner circle' mean?
The 'inner circle' enables you to identify members of your Crew that are the closest to you. Your 'inner circle' will be able to see specific tasks and messages that you allocate/send to this group only. The rest of your Crew will not be able to see these tasks or messages.
Can I see who has accepted a task?
Yes. The name of the Crew Member who has accepted the task visible.
How do I edit a task?
1. Click on task
2. Click on ellipse (3 dots) in top right
3. Edit
How do I delete a task?
1. Click on task
2. Click on ellipse (3 dots) in top right
3. Delete
How can I keep Crew Members up to date?
In your inbox, you will find the 'Chat' function where you can create Chat Topics to share updates, upload photos and documents. 'Chat' helps you keep all information in the one place and easy to find.
How do I start a Chat Topic?
1. Click on Inbox
2. Click on + icon
3. Add topic and image
4. Select if visible to 'inner circle only'
5. Click add topic
6. Click on topic name to get started.
How do I delete a Crew Member?
1. Click on the Network tab along the bottom of your screen.
2. Click on the ellipse (3 dots) to the right of the Crew Members name name.
2. Click delete button.
How do I delete my Crew?
1. Click on the Home or Network tab along the bottom of your screen.
2. Click on the pencil icon to the right of the profile picture
3. Click on the ellipse (3 dots) in the top right of the screen
4. Click delete
