Here to help

App Support

GETTING SET UP

Common questions about our technology

Needing help starting a Crew, joining a Crew or using our app technology? Explore all our FAQ topics below.

How do I get started?

Download the app from App Store or Google Play and follow the prompts

How do I create a Crew?

Once you have downloaded the app and set up your account, you can create your Crew. This involves naming your Crew, providing some detail about why the Crew is needed, and uploading a photo if you wish.

How do I ask for help?

Your help needs are created in the app as 'tasks'. Once you have entered in the details of each task, it is visible to your Crew Members who can click to accept and help out.

Who should I invite as a Crew Member?

Anyone can be part of your Crew. We encourage you to think broadly about your network. People will surprise you. So don't forget about your neighbours, parents in your child's class, your work colleagues, your faith group or sporting club.

Can I have more than one administrator?

Yes. Click on the name of the Crew Member you wish to make an administrator. Change their role to 'Administrator'.

Can I select people to do certain tasks?

You can select Crew Members to be your 'inner circle'. You can then allocate tasks to this group only (when entering task details). To create your inner circle, click on the name of the Crew Member and change their role.

How do I edit Crew details?

1. Click on Network
2. Click top RHS
3. Edit details
4. Save changes

How do I create a task?

1. Go to Home
2. Click + button
3. Choose task from Help List or create custom task
4. Enter task details
5. Save

How do I add tasks to my default list?

To add tasks to your default list you need to:

Click on Network
Click on the settings icon in the top RHS
Click 'edit help list'
Select the changes
Save

What does 'inner circle' mean?

The 'inner circle' enables you to identify members of your Crew that are the closest to you. Your 'inner circle' will be able to see specific tasks that you allocate to this group only. The rest of your Crew will not be able to see or accept these tasks.

Can I see who has accepted a task?

Yes. The name of the Crew Member who has accepted the task visible.

How do I edit a task?

1. Click on task
2. Click on ellipse (3 dots) in top right
3. Edit

How do I delete a task?

1. Click on task
2. Click on ellipse (3 dots) in top right
3. Delete

How can I keep Crew Members up to date?

In your inbox, you will find the 'Chat' function where you can create Chat Topics to share updates, upload photos and documents. 'Chat' helps you keep all information in the one place and easy to find.

How do I start a Chat Topic?

1. Click on Inbox
2. Click on +
3. Add topic and image
4. Select if visible to 'inner circle only'
5. Click add topic
6. Click on Topic name to get started.

How do I delete a Crew Member?

1. Click on name of the Crew Member.
2. Click delete button

How do I delete my Crew?

1. Click on Network
2. Click top RHS
3. Click on ellipse (3 dots)
4. Click delete

How do I get started?

Crew Members must receive an SMS invite from the Captain.

Where are my account settings?

Click on the Menu (top LHS). Here you can edit your profile, change your details, set your notification preference and delete your account.

Can I turn of notifications?

Yes. You can set your notification preference in your account settings.

How do I accept a task?

Go to home page. You will see all of the unallocated tasks listed under the Unallocated tab at top of the screen. Have a look through the help that is required and click on the accept button.

What do I do when I have finished a task?

Once you have accepted a task, the app assumes you will complete it. Therefore, there is nothing further on the app that you need to do. We would love you to share with us how you've helped though! Send us a note and pic through our Facebook or Instagram. This inspires others to also help out.

How can I withdraw from I task I have accepted?

Open up the accepted task that you can no longer do. Click on the withdraw button at the bottom of the screen. The task will revert back to being 'unallocated'. If you are doing this with short notice, we recommend that you also notify the app Captain directly.