Gather My Crew

About

Making caring easier

Gather My Crew is built on a simple belief. People want to help. We make it easier to ask for help, easier to offer it, and easier to coordinate the people who want to show up. Because when helping is easier, more people do it.

Our Story

Gather My Crew began when our founder, psychologist Dr Susan Palmer, realised just how hard it was for people with cancer to coordinate the family and friends they relied on throughout treatment. 

Informed by patients and the multidisciplinary clinicians caring for them, she set out to make helping easier. That idea became Gather My Crew.

What started as an app has grown into a much bigger mission. We’re working to change how informal care is recognised, supported, and embedded across health and community systems. 

We started by making helping easier. Now we’re working to change the way we care.

Susan Palmer, presenting at conference

Our Vision

A future where asking for help is normal, offering support is easy, and coordinated informal care is recognised, supported, and embedded within every care setting and community.

Our Mission

To make it easier for family, friends, and communities to provide meaningful, coordinated support during times of need.

What we believe about helping and caring

People are fundamentally good. When someone is going through a tough time, most of us want to help. We just don’t always know what to do, when to step in, or what would actually make a difference.

We’re not here to replace services or put more pressure on individuals. We’re here to support communities to show up for each other.

Caring for someone was never meant to be a one-person job. There is enormous capacity to help within our families, friendships, neighbourhoods, and communities.

When people are given clear direction and simple ways to contribute, they show up.

How we make this happen

Resources to build caring confidence

Supportive guidance, prompts, and scripts that give people the confidence to know what to say, what to do, and how to show up well.

Practical tools that coordinate help and care

Practical tools that help communities organise and share everyday care, making it easier to coordinate the right help, at the right time, over as long as it’s needed.

Strong referral pathways and partnerships

Working with health services, community organisations, and partners to make informal care part of the care journey.

How we’re making an impact

When we make it easier for people to help and care for each other, the impact reaches far beyond one person.

95,000+

people helping and caring for someone doing it tough.

15,000+

crews formed, with thousands of Australians surrounded by care from their own community.

450,000+

hours of help and care, including transport, clean sheets, meals, childcare, and company.

$22,000,000+

replacement cost of helping hours in the community

Making it happen

The people behind our work

Our team and partners make Gather My Crew possible. Together, we’re turning a simple idea about helping each other into real impact for people, communities, and care systems.

Want to learn more?

Have a question, an idea, or simply want to know more about what we do? Get in touch. We’re always open to a good conversation.