Help Literacy Hub

Lisa’s Story

Lisa lives in rural Victoria. She is in her mid-50’s, works as a teacher and has three children living at home. Over the past 5 years, she has also been the main carer for her ageing parents who live in the same town.

Despite having 4 siblings living close by, Lisa – by default – had somehow taken on the daily care that her parents require and is close to burnout.

Over the years Lisa has told her siblings that she needs more support but, although they told her they would help out, nothing changed.

Lisa decided to try the Gather My Crew app as a last resort before she would have to make the decision to place her parents in residential care.

Upon sending a digital invite to her siblings (along with their partners and children) she had a support crew of 15 people created within 3 hours. She rostered in all of the help her parents needed for the coming month (care that was normally left to Lisa to manage alone) and uploaded all the important documents in the app (including shopping lists, photos showing where medications were kept, details of the pharmacist and key medical contacts).

When looking at the Gather My Crew app, Lisa’s family were shocked to see the amount of care that she was providing. Even though she had been telling them, they had not fully realised the extent of their parents’ care needs.

The five siblings were motivated to come together to share the care load – making sure that Lisa was getting a regular rest from caring so she could focus on her own family and children. The app sent reminders for upcoming tasks and updated the support crew when there were new tasks that needed accepting. The support crew communicated together via the chat function which became a daily update on how the parents were going.

Lisa’s support crew has now been going for 2 years. The siblings (and their extended family) have been working together in a coordinated and transparent manner to keep their parents independent and at home through the simple process sharing of responsibility and accountability – while also making sure lines of communication stay open.

Lisa has told Gather My Crew that without the app, her parents would have been placed in residential care 2 years ago.

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