Connect FAQs

General Information

Support crews are set up by a Crew Lead. This person is responsible for administering the account and managing the crew.

The Crew Lead role is integral to the success of any support crew. Responsibilities include inviting and screening new Crew Members, receiving referrals, conducting the initial meeting with ‘friends’, entering tasks, monitoring the account and fielding questions from the Crew. We recommend that a Crew Lead has available a couple of hours a week to dedicate to this role.

Click on the Connect login button to go to our registration page. You will see a list of available Crews to join.

At this stage, Connect with Gather My Crew is only available in select areas. If you live outside of these areas, you can register your interest on the Connect page. If you live in these areas, consider becoming a Crew Lead and starting a support crew in your area.

I am a Crew Lead

You need to register with Connect with Gather My Crew to create a support crew by clicking on the links on the Connect page. Follow the prompts to get set up.

Once registered and verified, you will be able to access the Connect app where you will; add a crew photo, invite your crew members, and add the details of your crew.

Crew Leads receive a notification when a referral is made to the support crew. The details of a new ‘Friend’ will be found when logging in to the Crew Lead account. Crew Leads must then accept or decline the referral – and make contact with the new Friend to understand the support they need.

Crew Leads need to make contact with the person who has been referred to the support crew for help. We call them ‘Friends’. The Crew Lead needs to make phone contact with the new Friend and find out what help is needed.

Crew Leads then add the help needed as ‘Tasks’ into the account for their Crew Members to select.

  1. Select the TASKS tab
  2. Click the + button at the bottom of the page
  3. Choose a task category
  4. Select a task from the expanded task list.
  5. Enter task details
  6. Save as Draft or Publish to calendar.

Click on the ‘tasks’ tab.

No. The app will publish the tasks to all of your crew members. Crew members then select the tasks they wish to complete.

This is where all of your task requests are presented. It shows every task and their current status (accepted or unallocated). This online calendar connects you to all of your Crew Members. Any changes made on this calendar are immediately updated within the app for all to see.

These coloured circles represent the status of the task. For Crew Leads, blue circles represent an accepted task and red circles represent an unallocated task. For Crew Members, blue circles are the tasks you have personally accepted, red tasks are unallocated and grey tasks have been accepted by another Crew Member. When tasks are marked as finished, the circle becomes green.

Full details can be found by expanding the date that you are interested in and clicking on the task.

You must complete ‘date’ and ‘details’ sections in order to be publish a task.

Click on the task that you want to delete – either via the ‘calendar’ tab or ‘tasks’ tab. Click on the ‘delete’ button within the details section. If the task due to be completed within the next 48 hours, an email will be sent to the person who had selected this task.

As a Crew Lead, it is your responsibility to screen and approve the members of your support crew.

You must feel comfortable that the person you are inviting to join will adhere to the Code of Conduct and act in accordance with the Gather My Crew policies and procedures found in the Connect with Gather My Crew handbook.

There are 3 ways to invite people to join your Crew; (i) circulate a URL link that can be shared by others, (ii) invite people individually by email, (iii) invite people by SMS (or you can do a mixture of these).

The URL link is a much quicker and easier way to invite a larger number of people (or if you do not have their email addresses). Simply copy the link and then add it to a group email or Facebook post. To ensure you remain in control of who joins the Crew, you will need to ‘accept’ each person as they request to join.

If you would like to keep your Crew small and intimate, consider the email or SMS invite option. Each of these invites are unique and can not be shared.

  1. Select the CREW tab
  2. Click on the + button at the bottom of the page
  3. Choose the URL link; email invite; SMS invite
  4. URL link: copy the link and paste in a group email, Whatsapp group, or Facebook post. This link can be shared by others. You will need to ‘accept’ people who wish to join your Crew.
  5. Email or SMS invite: enter the email address of the person you wish to invite. They will be sent a tailored email invitation that cannot be shared.

We have created a list of interview prompts that you can use when you talk with potential Crew Members. Your can find them here. Remember – the most important thing of all is that you are comfortable with the person you are meeting with. You are the person responsible for making sure the Crew Members are a ‘good fit’ for the Connect with Gather My Crew program.

You are not required to accept every person who asks to join your support crew. If you have met them and are not comfortable – do not accept them. You can decline people within your account under the ‘Crew’ tab.

Click on the ‘Crew’ tab.  You will see a list of the people who have accepted your invitation and joined the Crew. Only people who have responded to your invite will be visible in this list.

This list will include Crew Members who have followed the URL and are ‘pending’ (click on the ‘pending’ box at the top of the list to see these people). You will need to accept these Crew Members to enter the Crew.

The ‘Crew’ tab allows you to see all of the information about your Crew Members. It includes their contact details and a list of the tasks they have selected. You can also add new Crew Members and delete existing Crew Members using the ‘Crew’ tab.

The chat function allows you to communicate with all your Crew Members at once. Think of the chat function as a bulletin board, a forum, a group email, or instant messaging. You can upload documents here and share updates on how your ‘friends’ are going.

  1. Select the CHAT tab
  2. Click on the + button at the bottom of the page
  3. Enter a topic of discussion and a short description
  4. Click ‘Post online’ if you want to add to your message board
  5. Click ‘Send as email’ if you want to send a group email to your Crew Members.

The details tab is where you will find all of the details of your Crew. It is located in the top left of the dashboard. Select the DETAILS tab to view. Here you can; 1. Change Crew name, 2. Update Crew details, 3. Update Crew profile picture and 4. Delete your Crew.

Click on the task that remains unallocated. When the details for this task are visible, you will see the ‘Re-broadcast’ button. Click on this button and the task will be re-broadcast to your Crew letting them know that you still need help. You can also send a message to your Crew requesting extra help via the message function in your account.

Go to the Crew tab. Click on the person you wish to delete. Click on the ‘Delete’ button. They will be removed from your Crew list and will no longer be able to access your Crew. We will send them an email to notify them.

Go to the ‘Details’ tab. Click on the edit button and then ‘delete Crew’ button. An email will be sent to all of your Crew Members to notify them that the Crew has been closed.

I am a Crew Member

Identify a support crew you would like to join via the Connect page. Send them your request and await an invite. You will not be able to join a Crew without an invite.

When you login to your account you will see a calendar. This calendar combines all of the help requests. Full details of each help request can be viewed by clicking on a circle. Accept a task by clicking the ‘accept task’ button.

To see the tasks in a list – rather than a calendar – click on the ‘Tasks’ tab. Click on a task to see the full details and accept by clicking the ‘accept task’ button.

When you accept a task the circle will turn blue and will be visible in ‘My Tasks’ under the Tasks tab.

Don’t forget to put your tasks in your diary.

The coloured circles represent the status of the tasks. For Crew Members, blue circles are the tasks you have personally accepted, red tasks are unallocated and grey tasks have been accepted by another Crew Member. When tasks are marked as finished, the circle becomes green.

The full details for each task can be viewed in the calendar. Expand the date that you are interested in and click on a task to see the full details.

  1. Click on a date with a coloured circle.
  2. Select the task entry and the details are displayed.
  3. You can now Accept the task.
  1. Select the TASKS tab
  2. Click the Unallocated filter
  3. Choose a task category
  4. Select a task from the expanded task list and review the details
  5. Can you carry out this task? Press Accept Task
  6. This task has been added to your My Tasks list.

Login to you account to mark the task as ‘Completed’.

  1. Select the TASKS tab
  2. Click the My Tasks filter
  3. Select a task from list
  4. Press Task Completed.

Think of it like a bulletin board or group email. Chat allows you to communicate with your Crew Lead on a topic they post. Crew Members can not initiate new topics.

Respond to messages from your Crew Lead via the ‘chat’ tab in your account.
  1. Select the CHAT tab
  2. Click on the message you want to respond
  3. See the ‘add comment’ field at the bottom of the page.
  4. Write your message in this field.
  5. Click on the icon of the paper plane.
  6. Your message has been posted!

Settings are located in the Menu top right. Here you can 1. Change your profile picture, 2. Edit your contact details, 3. Reset your password or 3. Delete your account.

If the task is urgent or a high priority, make sure you contact the Gatherer directly (contact details are listed in the ‘details’ tab). If the task is not urgent, click on the task in your calendar and use the ‘Withdraw’ button. An email alert will be sent to the Gatherer.

A full list is visible by clicking on the Crew tab. We do not publish the details of Crew Members for privacy reasons. If you need to contact someone, but do not have their details, you will need to contact the Crew Lead.

Go to the Menu. Go to ‘Settings’. Click on the ‘Delete Account’ button. An email will be sent to your Crew Lead to notify them.

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